Some products may be damaged during transit. Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, physically write "damaged" on the delivery bill and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Call www.DTMFberWerkz.com, a wholly owned subsidiary of EUROSTOPUSA, within 24 hours to file a claim request. Failure to comply with this policy WILL result in a denial for damage claim. We will not ship to a P.O. , A.P.O. , or military address. We do not reimburse shipping fees. Shipping charges are NOT refundable.
All returns must be authorized and approved by www.DTMFberWerkz.com, a wholly owned subsidiary EUROSTOPUSA. We charge a 30% restocking fee on all returns and original shipping fees are non-refundable. All return requests must be made within 3 days after receiving order. All approved returns must be returned to www.DTMFiberWerkz.com, a wholly owned subsidiary EUROSTOPUSA, in unused and unaltered condition with original packaging (or better packaging) at customers' expense. Insure that product is very well packaged. Refunds will not be issued on returns that are damaged during shipping back to www.DTMFberWerkz.com, a wholly owned subsidiary EUROSTOPUSA. In the event that damage does occur, a refund will be issued for specific product only (no refunds on shipping costs) when a claim has been settled with the carrier. Failure to comply with this return policy will result in a refusal of the shipment and will be returned to customer at his/her own expense. Buyer is responsible for all shipping charges and returns.
Q: Why is it more expensive to ship to a residence?
A: Majority of our shipping is delivered by a freight truck. Due to the size of the trucks, the shipping company prefers not to travel on smaller residential roads. The shipping company thus charges an additional charge whenever the destination is to a residence.
Q: Why cant I get my shipping charges back?
A: All shipping charges are paid to the shipping company, thus we do not return or refund any shipping charges that has been used.
Q: Do you allow COD?
A: No, all purchases are made on a pre-pay bases. Orders must be paid in full before they get processed.
Q: I ordered two days ago, but I still have not received my tracking number, why?
A: Tracking numbers are provided once the products have been picked up by the shipping company. Only after then, can we provide you with a tracking number.
Q: What do I do with the tracking number?
A: Please contact the shipping company and provide them with the tracking number to find out exactly where your products are.
Q: The driver is at my door step, what should I do?
A: Check the package and its contents for any major damages. If the products are all there sign the bill of lading. If any damages or problems are found make note of it before signing. If you have any questions or problems, please contact us.
Q: Are your products insured during shipping?
A: Yes, all our products are insured during shipping.
Q: How long is shipping?
A: Actual shipping time from our ware house to any destination in the US is approximately 3-5 business days. The total shipping time can vary according to the availability of the products ordered. We have a 95% fill rate on orders so most products leave our warehouse within 1-3 business days.
Q: Do you do any kind of express shipping?
A: Yes, please contact our sales department for an over the phone quote.
Q: How come I can not get a shipping quote for Germany, Canada, UK, Hawaii, Alaska, or anywhere out of the U.S?
A: Simply because shipping to outside of the US varies according to the destination. If you are interested in getting a price quote, please contact our sales department for an over the phone quote. Be sure to have the full address ready. For some international countries we can only ship to your nearest port, so please have ready your nearest port.
Q: I received part of my order where is the rest?
A: Due to the possibilities of back order, some orders will be fulfilled as the products come into our warehouse. In such cases we will send what we have first and send the rest later.
Q: I got my order and I signed for the product, but now I noticed there damages to it, can I return it?
A: If at the time you received the products no signs of damages were noted down on the delivery bill, the products cannot be returned. Once the package is received and signed as clear by you, our insurance with the shipping company is voided. You can however, make a claim with the shipping company directly. This does not mean that you will not get your claim, only that www.DTMFiberWerkz.com a wholly owned subsidiary of EUROSTOPUSA will no longer be responsible for your claim.