Shipping & Returns

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DTMFiberWerkz Maufacturing

All DTM Fiberwekz products are made in our California warehouse and take anywhere from 15-20 business days to manufacture then ship. Some items that are in stock will ship within 24-48 business hours. Since we are the manufacture of the DTMFiberWerkz products we never run out of stock!

Shipping
Some products may be damaged during transit. Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, physically write "damage" on the delivery bill and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Call DTM, a wholly owned subsidiary of EUROSTOPUSA, within 24 hours to file a claim request. Failure to comply with this policy WILL result in a denial for damage claim. We will not ship to a P.O. , A.P.O. , or military address. We do not reimburse shipping fees. Shipping charges are NOT refundable.

International Shipping Rates

S&H Prices listed on our website and at checkout are ONLY for the 48 US States!

Shipping to outside of the US varies according to the destination. If you are interested in getting a price quote, please contact our sales department for a quote. Be sure to have the full address ready. For some international countries we can only ship to your nearest port, so please have ready your nearest port. We can be emailed at sales@dtmfiberwerkz.com.

Returns & Claims After Delivery
All returns must be authorized and approved by DTM, a wholly owned subsidiary EUROSTOPUSA. We charge a 30% restocking fee on all returns and original shipping fees are non-refundable. All return claim requests must be made within 3 days after receiving order. All approved returns must be returned to DTM, a wholly owned subsidiary EUROSTOPUSA, in unused and unaltered condition with original packaging (or better packaging) at customers' expense. Insure that product is very well packaged. Refunds will not be issued on returns that are damaged during shipping back to DTM, a wholly owned subsidiary EUROSTOPUSA. In the event that damage does occur, a refund will be issued for specific product only (no refunds on shipping costs) when a claim has been settled with the carrier. Failure to comply with this return policy will result in a refusal of the shipment and will be returned to customer at his/her own expense. Buyer is responsible for all shipping charges and returns.

Cancellations

All orders that are canceled after order is placed on our website and before shipment are subject to a cancellation fee of 20%.

Returns
All returns must be authorized and approved by www.DTMFiberWerkz.com.We charge a 30% restocking fee on all returns and original shipping fees are non-refundable. All return requests must be made within 3 days after receiving order. All approved returns must be returned to www.DTMFiberWerkz.com, a wholly owned subsidiary DTMFiberWerkz, in unused and unaltered condition with original packaging (or better packaging) at customers' expense. Mounted/ used wheel can't be returned. Wheels cannot be returned for any reason if wheels show any signs of use. Examples of use are: once a tire is mounted to the rim, or the wheel is bolted to a hub. Spacers, lugs, studs, and any other hardware that show any signs of use cannot be returned. Insure that product is very well packaged. Refunds will not be issued on returns that are damaged during shipping back to www.DTMFiberWerkz.com, a wholly owned subsidiary EUROSTOPUSA. In the event that damage does occur, a refund will be issued for specific product only (no refunds on shipping costs) when a claim has been settled with the carrier. Failure to comply with this return policy will result in a refusal of the shipment and will be returned to customer at his/her own expense. Buyer is responsible for all shipping charges and returns.